Refund Policy
Last Updated: January 2025
Important Notice: Due to the nature of digital products, all sales are generally final. However, we are committed to customer satisfaction and will consider refund requests under specific circumstances outlined in this policy.
1. Overview
This Refund Policy explains the terms and conditions under which Forgotten Web Archive ("we," "us," or "our") may issue refunds for digital products purchased through our website at angrybirdsgame.org (the "Service").
By making a purchase from our Service, you acknowledge that you have read, understood, and agree to this Refund Policy, as well as our Terms and Conditions and Privacy Policy.
2. General Refund Policy
2.1 Digital Products
All digital products sold through Forgotten Web Archive are provided immediately upon purchase confirmation. Due to the nature of digital goods:
- All sales are generally considered final once the product has been delivered
- Digital products cannot be returned in the traditional sense
- Downloaded products cannot be "returned" or "un-delivered"
- Refunds are considered on a case-by-case basis
Key Principle: We stand behind the quality of our products and will work with customers to resolve legitimate issues, but we cannot offer blanket refunds for digital products that have been successfully delivered and accessed.
3. Eligible Refund Circumstances
We may approve refund requests in the following situations:
3.1 Technical Issues
- Download Failure: If you are unable to download the product due to technical issues on our end and we cannot resolve the problem within 48 hours
- Corrupted Files: If the digital product files are corrupted, damaged, or incomplete and we cannot provide working replacements
- Access Issues: If you cannot access the product due to platform errors or technical failures attributable to our Service
- Incompatible Format: If the product format is different from what was advertised and we cannot provide the correct format
3.2 Product Description Issues
- Misrepresentation: If the product significantly differs from its description on our website
- Missing Content: If advertised content or features are missing from the delivered product
- Incorrect Product: If you received a completely different product than what you ordered
3.3 Duplicate Purchases
- If you accidentally purchased the same product multiple times
- If you were charged twice for the same transaction due to a processing error
3.4 Unauthorized Transactions
- If your payment method was used without your authorization
- If you can provide evidence of fraudulent activity
4. Non-Refundable Circumstances
Refunds will NOT be granted in the following situations:
| Circumstance |
Explanation |
| Change of Mind |
Simply changing your mind after purchase or download |
| User Error |
Inability to use the product due to lack of technical knowledge or skills |
| Compatibility Issues |
Product not compatible with your specific device or software (when compatibility requirements were clearly stated) |
| Subjective Dissatisfaction |
Not liking the product's style, content, or approach (when it matches the description) |
| Already Accessed |
Product has been fully downloaded and accessed without reported issues |
| Expired Downloads |
Failure to download the product within the provided timeframe |
| Third-Party Issues |
Problems with third-party software, plugins, or services required to use the product |
| Late Requests |
Refund requests submitted after the 14-day window |
5. Refund Request Process
5.1 How to Request a Refund
Step-by-Step Process:
- Contact Us: Submit a refund request via email or contact form within 14 days of purchase
- Provide Information: Include your order number, purchase date, product name, and detailed reason for the refund request
- Describe the Issue: Clearly explain the problem you encountered with supporting details or evidence
- Await Response: Our team will review your request within 3-5 business days
- Troubleshooting: We may attempt to resolve the issue before processing a refund
- Decision: You will receive notification of approval or denial with explanation
- Processing: If approved, refund will be processed within 7-10 business days
5.2 Required Information
To process your refund request, please provide:
- Full name and email address used for purchase
- Order number or transaction ID
- Date of purchase
- Product name or description
- Detailed explanation of the issue
- Screenshots or documentation of technical issues (if applicable)
- Steps you've taken to resolve the issue
6. Refund Timeline and Processing
6.1 Request Evaluation Period
- Initial Response: Within 24-48 hours of receiving your request
- Full Evaluation: 3-5 business days for complete review
- Complex Cases: Up to 10 business days for issues requiring technical investigation
6.2 Refund Processing Time
Once a refund is approved:
- Processing Initiation: Within 2 business days
- Payment Processor Time: 5-10 business days for funds to appear in your account
- Credit Card Refunds: May take 1-2 billing cycles to appear on your statement
- PayPal Refunds: Typically processed within 3-5 business days
Note: Refund processing times depend on your payment method and financial institution. We process approved refunds promptly, but cannot control how long your bank or payment provider takes to credit your account.
7. Refund Methods
Refunds will be issued using the same payment method used for the original purchase:
- Credit/Debit Card: Refunded to the original card
- PayPal: Refunded to your PayPal account
- Other Payment Methods: Refunded according to the payment processor's policies
We do not offer refunds in the form of cash, checks, or store credit unless required by law or mutually agreed upon.
8. Partial Refunds
In certain circumstances, we may offer partial refunds:
- When only part of a bundle or collection is defective
- When some product features are unavailable but others work correctly
- When a promotional discount or coupon can be applied retroactively
- As a goodwill gesture for minor issues or inconveniences
9. Chargebacks and Disputes
9.1 Chargeback Policy
Please Contact Us First: Before initiating a chargeback with your bank or credit card company, please contact us directly. Most issues can be resolved quickly and amicably without the need for chargebacks.
9.2 Consequences of Chargebacks
If you file a chargeback without first attempting to resolve the issue with us:
- Your account may be suspended or terminated
- Access to purchased products may be revoked
- You may be barred from future purchases
- We may dispute the chargeback with evidence of proper delivery
9.3 Fraudulent Chargebacks
We take fraudulent chargebacks seriously. If we determine a chargeback was filed fraudulently:
- We will provide all transaction evidence to the payment processor
- We may pursue legal action for fraud
- Your information may be reported to fraud prevention services
10. Product Exchanges and Alternatives
10.1 Product Exchange
In some cases, instead of a refund, we may offer:
- Exchange for a different product of equal or lesser value
- Store credit for future purchases
- Complimentary access to additional content or features
10.2 Technical Support
Before requesting a refund for technical issues, we encourage you to:
- Contact our support team for assistance
- Allow us to troubleshoot the problem
- Try suggested solutions or workarounds
- Request replacement files if originals are corrupted
11. Special Promotions and Sales
11.1 Sale Items
Products purchased during promotional periods or sales:
- Are subject to the same refund policy
- Cannot be refunded for price differences if subsequently discounted
- May have specific terms outlined at the time of promotion
11.2 Bundle Purchases
For bundled products or collections:
- Refunds typically apply to the entire bundle, not individual items
- Partial refunds may be considered if specific items are defective
- Bundle discounts are forfeited if individual items are refunded
11.3 Coupon or Discount Code Usage
- Refunds for discounted purchases are processed at the actual amount paid
- Used coupon codes cannot be reinstated after refund processing
- One-time use promotional codes are not refundable once applied
12. Subscription Services
If we offer subscription-based services:
12.1 Recurring Payments
- You may cancel your subscription at any time
- Cancellations take effect at the end of the current billing period
- No refunds are provided for partial subscription periods
- You retain access to subscription benefits until the period ends
12.2 Free Trials
- Cancel before the trial period ends to avoid charges
- Refunds for charges after free trials are subject to standard policy
- Multiple free trials for the same user are not permitted
13. Regional and Legal Considerations
13.1 EU Consumer Rights
For customers in the European Union:
- You have the right to withdraw from purchases within 14 days
- This right is waived once you begin downloading digital content
- You must provide express consent and acknowledge loss of withdrawal rights
- Statutory consumer rights are not affected by this policy
13.2 Australian Consumer Law
For Australian customers:
- Our products come with guarantees that cannot be excluded under Australian Consumer Law
- You are entitled to a replacement or refund for major failures
- You are entitled to compensation for other reasonably foreseeable loss or damage
13.3 California Residents
California residents have specific rights regarding refunds and may have additional protections under California law.
13.4 Other Jurisdictions
If your local consumer protection laws provide greater rights than this policy, those rights take precedence.
14. Exclusions and Limitations
This Refund Policy does not cover:
- Products obtained through unauthorized channels or third parties
- Free products, samples, or complimentary items
- Products clearly marked as "non-refundable" at time of purchase
- Services already rendered or completed
- Custom or personalized products created specifically for you
15. Contact and Support
15.1 Before Requesting a Refund
We strongly encourage you to contact our support team if you experience any issues:
- Technical problems with downloads or access
- Questions about product functionality
- Concerns about product content or quality
- Account or billing inquiries
Many issues can be resolved quickly without needing a refund.
15.2 Customer Support Hours
- Email Support: Available 24/7 (responses within 24-48 hours)
- Response Time: Typically within one business day
- Weekends and Holidays: May experience slightly longer response times
16. Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting on this page. We will update the "Last Updated" date accordingly.
Material changes to the refund policy will be communicated via:
- Email notification to registered users
- Prominent notice on our website
- Updated version posted on this page
Your continued use of our Service after changes constitutes acceptance of the modified Refund Policy. Purchases made under previous versions of the policy are subject to the terms in effect at the time of purchase.
17. Fair Use and Anti-Abuse
We reserve the right to refuse refund requests that we determine, in our sole discretion, to be:
- Fraudulent or made in bad faith
- Part of a pattern of excessive refund requests
- Abusive of our refund policy
- Made by users who have violated our Terms and Conditions
We may ban users who repeatedly abuse the refund system or make fraudulent claims.
18. Questions and Clarifications
If you have questions about this Refund Policy or need clarification on any points:
19. Acknowledgment
By making a purchase from Forgotten Web Archive, you acknowledge that:
- You have read and understood this Refund Policy
- You agree to the terms and conditions outlined herein
- You understand the digital nature of our products
- You accept that refunds are issued at our discretion based on this policy
- You will contact us before initiating chargebacks or disputes
Our Commitment: While we maintain strict refund policies due to the nature of digital products, we are committed to customer satisfaction. We will always consider legitimate concerns and work with customers in good faith to resolve issues fairly and reasonably.
Thank you for your understanding and for being a customer of Forgotten Web Archive. We value your business and strive to provide quality digital products and excellent customer service.